Warranty
Warranty & Support
We stand behind every ATOMI SHINE watch with a 1-Year Limited Warranty and dedicated after-sales support.
Warranty Coverage
Our limited warranty covers manufacturing defects and functional failures under normal use, including:
Movement malfunction (stops, inconsistent timekeeping beyond normal tolerance)
Crown/stem defects (cannot set time/date properly)
Hands/indices detachment caused by manufacturing issues
Dial printing defects noticed upon arrival
Battery failure on arrival (for quartz models)
Water-resistance failure only if used within rated conditions and no impact/unauthorized opening
What’s Not Covered
This warranty does not cover:
Normal wear & tear (scratches, plating wear, strap aging, minor lume fading)
Accidental damage (drops, impacts, crushed cases, cracked crystals)
Water damage due to misuse (hot shower/sauna, swimming beyond rating, crown not fully closed)
Damage from unauthorized repairs/modifications or opening the caseback
Consumables: straps, bracelets, clasp wear, battery replacement after initial use
Issues caused by chemicals (perfume, solvents, cleaning agents)
Lost or stolen items
How to Claim
Email us at support@atomishine.com (or WhatsApp +1 347 221 5089)Provide: Order number, full name, issue description, and clear photos/videosOur team will confirm eligibility and guide the next step (return address / parts / local repair option)Please contact us as soon as you notice an issue. For shipping-damage or wrong-item cases, report within 48 hours of delivery.
Shipping & Fees
Warranty service covers repair/replacement for confirmed manufacturing defects.
Shipping costs (sending and return) may apply depending on your location and service option.
If the issue is not covered (e.g., accidental damage), we can offer a paid repair quote before any work is done.
Quick Troubleshooting
Before contacting us, you can try:
Ensure the crown is fully pushed in / screwed down
For automatic watches: wind the crown 20–30 turns and wear for a full day
Check if magnets may affect accuracy (avoid speakers/phone magnets)
For quartz: if the seconds hand jumps every 2–4 seconds, battery may be low
If the issue remains, contact us with a short video.
Contact Us
support@atomishine.comWhatsApp: +1 347 221 5089
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