Shipping policy
Shipping policy
ATOMI SHINE – Shipping Policy
At ATOMI SHINE, we are committed to a transparent and responsible shipping experience.Please review the information below regarding order processing, shipping methods, delivery timelines, and related notices.
Order Processing
ATOMI SHINE follows an environmentally conscious on-demand production model to reduce unnecessary waste.
Depending on the product type, orders are typically shipped within 2–35 days after the order is placed.
Processing Time by Product Type
FAST DELIVERY ProductsProducts labeled with FAST DELIVERY are in-stock items and are usually shipped within 1–3 business days.
PRE-ORDER DISCOUNT ProductsProducts labeled with PRE-ORDER DISCOUNT are pre-sale or made-to-order items.These products require an estimated production time of approximately 30 days before shipment.
⚠️ Important NoticeProduction time is not included in shipping or delivery time.
Shipping Coverage
ATOMI SHINE currently ships to over 60 countries and regions, including but not limited to:
United States, United Kingdom, Australia, Bahrain, Brazil, Canada, France, Germany, Hong Kong SAR, India, Japan, South Korea, Kuwait, Mexico, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, Sweden, Taiwan (China), United Arab Emirates, and more.
Shipping availability may vary by destination.
Shipping Methods & Rates
Standard Shipping
Free Shipping: Orders over USD $150 qualify for free standard shipping(availability may vary by region).
Shipping Fee: Orders under USD $150 incur a flat rate of USD $10.
Express Shipping
Free Shipping: Orders over USD $500 qualify for free express shipping.
Shipping Fee: Orders under USD $500 incur a flat rate of USD $25.
DHL Dedicated Shipping
Shipping Fee: USD $49
DHL Dedicated Shipping is available to most countries worldwide.
If a customer selects DHL shipping but the destination address is not serviceable by DHL, we will:
Refund the DHL shipping fee in full, and
Automatically switch the shipment to Standard Shipping at no additional cost.
DHL Delivery Time
Once the package is collected by DHL, delivery typically takes 2–5 business days, depending on the destination.
⚠️ Pre-Order ReminderFor PRE-ORDER DISCOUNT or made-to-order products, production time is not included in DHL delivery time.DHL delivery time begins only after the package has been shipped.
Shipping Speed Disclaimer
Selecting Express Shipping or DHL Dedicated Shipping does not accelerate the production or preparation of products.
Expedited shipping options only affect the delivery speed after shipment, not the manufacturing or processing timeline.
Customers are advised to confirm whether a product is in stock or pre-order before selecting faster shipping methods.
Delivery Time & Tracking
Delivery time varies depending on destination and shipping method.
Once your order is shipped, you will receive an email notification containing your tracking number.Please monitor the tracking updates provided by the carrier.
Delivery Issues & Claims
If the tracking status shows “Delivered” but you experience any delivery issues (including missing packages, incorrect delivery, or visible damage), please contact us within 3 days from the delivery date shown in the tracking system.
If no notification is received within 3 days, the order will be considered successfully delivered, and we may be unable to process related claims or requests.
Additional Information Required for Certain Regions
To ensure smooth customs clearance and timely delivery, orders shipped to certain countries or regions may require additional recipient information.
If necessary, our customer service team will contact you via email after your order is placed.
Required Information by Region
Mexico
Recipient’s full name
Tax Identification Number (RFC)
Hong Kong / Taiwan / Macau
Recipient’s full Chinese name
National ID number
South Korea
Recipient’s full name in Korean
Personal Customs Clearance Code (PCCC)
⚠️ Failure to provide required information in a timely manner may result in shipping delays or order cancellation.
Customs Duties & Taxes
International express shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
For assistance, please contact support@atomishine.com.
Shipping Fees & Returns
All shipping fees, including Standard Shipping, Express Shipping, and DHL Dedicated Shipping, are non-refundable in the event of a return.
Contact Us
If you have any questions regarding shipping, logistics, or delivery timelines, please contact us:
📧 Email: support@atomishine.com📱 WhatsApp: +1 347 221 5089
Our support team is happy to assist you.
The following transportation times are calculated based on working days.
Custom Duties
1) Shipments will be delivered with duty and tax unpaid.
2) ATOMI SHINE cannot provide any advice or information about a country's tax rates and tariffs, as they may vary.
3) All customs duties, taxes, and other fees must be paid by customers in accordance with local customs policies.
4) Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you've ordered from us arrive in your country. Jewelries are a commonly taxed item, so we'd strongly recommend you check.
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